PRIVACY POLICY

PRIVACY POLICY

Professional Retrofits Limited respects your privacy and is committed to protecting your personal data.

Who We Are

Professional Retrofits Limited
Unit 9, Station Road
Higham on the Hill
Nuneaton
CV13 6AG

What Information We Collect

We may collect and store:

name
address
email address
telephone number
vehicle registration
vehicle specification and booking details
invoice and payment records
warranty records
communication history
photographs or diagnostic records relating to booked work

How We Use Your Information

We use customer information for:

quotations and bookings
customer communication
workshop scheduling
invoicing and accounting
warranty administration
diagnostics and technical support
customer service and follow-up communication
legal and regulatory compliance
internal record keeping

We may also contact customers before or after appointments regarding booked work, warranty matters, or customer service follow-up.

Storage of Data

Customer information is stored securely using third-party cloud-based systems and business software providers used for workshop management, invoicing, communication, and record keeping.

We take reasonable steps to protect customer information from unauthorised access, misuse, or disclosure.

Sharing of Data

We do not sell customer personal data.

We only share information where reasonably necessary for:

payment processing
accounting
warranty administration
technical support
legal compliance
IT or cloud-storage services used by the business

Vehicle Records and Photographs

We may keep:

job records
diagnostic records
photographs
videos

for:

warranty purposes
quality control
technical support
training
dispute resolution
insurance purposes

Identifiable vehicle photographs will only be used publicly where permission has been given or the material has been anonymised.

Your Rights

Depending on applicable law, you may have rights to:

request access to your personal data
request correction of inaccurate data
request deletion of data where applicable
object to certain processing
request restriction of processing

Requests should be made in writing to the Company.

Contact

For privacy-related enquiries, please contact:

Professional Retrofits Limited
info@professionalretrofits.co.uk
01455 697797